Privacy Policy
Sports Therapy Mentor website is owned by Sports Therapy Mentor, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Sports Therapy Mentor, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Sports Therapy Mentor website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Sports Therapy Mentor, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfil the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via rachael@sportstherapymentor.co.uk.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to rachael@sportstherapymentor.co.uk.
Privacy Policy
Effective Date: 20th January 2025
Sports Therapy Mentor Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, including our website, mentoring services, and any associated communications.
By using our services, you agree to the collection and use of your data in accordance with this policy.
1. Information We Collect
We collect the following types of personal data to provide you with our services:
1.1 Personal Identification Information
- Name
- Contact details (email address, phone number)
- Date of birth (for age verification)
- Professional qualifications and credentials (sports therapy qualifications, membership with relevant professional bodies)
1.2 Payment Information
- Billing address
- Payment method details (credit/debit card details, PayPal details, etc.)
1.3 Communication Information
- Any correspondence with us (e.g., emails, phone calls, chat messages, etc.)
- Feedback and survey responses
- Recordings of mentoring sessions (where applicable and with prior consent)
1.4 Technical Data
- IP address
- Browser type and version
- Device type (e.g., desktop, mobile)
- Location data (if using location-based services)
- Cookies (please refer to our Cookie Policy for more details)
2. How We Use Your Data
We use your personal data for the following purposes:
2.1 To Provide Our Services
- To schedule, conduct, and manage mentoring sessions.
- To process payments for sessions and other services.
- To communicate with you regarding your account, sessions, or any service-related updates.
2.2 To Improve Our Services
- To analyse the use of our services to improve our offerings, develop new features, and enhance user experience.
- To contact you for feedback or market research purposes.
2.3 To Comply with Legal Obligations
- To comply with any legal or regulatory requirements, including responding to subpoenas, court orders, or lawful requests by public authorities.
2.4 To Send Marketing Communications
- If you have opted-in, we may send you promotional emails about our services, updates, or offers that we think you may find interesting. You can opt-out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
3. Sharing Your Data
We will never sell your personal data. However, we may share your data with trusted third-party service providers who help us operate our services, such as:
- Payment processors (e.g., PayPal, Stripe)
- Communication platforms (e.g., Zoom, Microsoft Teams)
- Data storage services (e.g., cloud hosting providers)
- Email marketing services (e.g., Mailchimp)
These third parties will only process your data for the purposes of providing the contracted services and are required to comply with the GDPR and other relevant privacy laws.
We may also share your data in the following cases:
- If required by law or regulation (e.g., in response to a legal request or to protect our rights).
- In the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of the transaction.
4. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
For example:
- We will retain payment details for as long as necessary to process payments and fulfill your service requests.
- We may retain communication records (emails, session notes) for as long as is necessary to maintain our business relationship or as required by law.
5. Your Rights
Under the GDPR, you have several rights regarding your personal data, including:
5.1 Right to Access
You have the right to request a copy of the personal data we hold about you.
5.2 Right to Rectification
You can request that we correct any inaccuracies in your personal data.
5.3 Right to Erasure
You can request that we delete your personal data, subject to any legal or contractual obligations we may have.
5.4 Right to Restriction
You can request that we restrict the processing of your personal data in certain circumstances, such as if you believe the data is inaccurate or no longer necessary.
5.5 Right to Data Portability
You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
5.6 Right to Object
You can object to the processing of your personal data in certain situations, particularly where our legitimate interests outweigh your rights.
5.7 Right to Withdraw Consent
If you have given us consent to process your data, you can withdraw that consent at any time, without affecting the legality of processing prior to withdrawal.
To exercise any of these rights, please contact us by emailing rachael@sportstherapymentor.co.uk. We will respond to your request within one month, in accordance with applicable law.
6. Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your information from unauthorized access, use, disclosure, or destruction. These measures include, but are not limited to:
- Encryption of data during transmission (e.g., through SSL/TLS protocols).
- Secure access controls and password management.
- Regular security audits and vulnerability assessments.
While we take reasonable precautions, no data transmission or storage method can be completely secure, so we cannot guarantee the absolute security of your data.
7. International Transfers
We may transfer your personal data outside the European Economic Area (EEA) for the purposes of providing our services. If this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws, such as using standard contractual clauses approved by the European Commission.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience with our website and services. For more information on how we use cookies, please refer to our Cookie Policy.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us, and we will take steps to delete such data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any changes will be posted on our website, and the updated version will be effective as of the "Effective Date" above. Please review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please make contact:
Email: rachael@sportstherapymentor.co.uk